Kodak I3400 Manuel d'utilisateur télécharger pdf (Page 39)

6-2 A-61771 September 2012

Problem Possible Solution

0 is displayed in the operator control

panel after the scanner is powered on

indicating the scanner is not

communicating with the PC

Try the following:

• Check to be sure the USB cable is in good working condition and is

securely plugged into the PC and USB port.

• Be sure your are using a USB 2.0 (or higher) connection. USB 1.1 will

not work.

• Be sure the software is loaded.

• Verify that the PC is recognizing the scanner.

1. Click Start>Settings>Control Panel>Administrative

Tools>Computer Management to display the Computer

Management window.

2. Select Device Manager and select your PC.

The Kodak i3200 (or i3400) Scanner should be displayed under

Imaging Devices.

3. Click Action>Scan for hardware changes.

“False” paper jams or multifeeds

are occurring

• Make sure that the transport area is clean.

14 inches / 35.6 cm or longer

documents are not feeding or are

jamming

Make sure the input and output tray extenders are pulled out to provide

support for long documents. Also see problem U9 (document jam) on

page 6-1.

Scanner is running slow

• Your PC may not meet the minimum requirements for the scanner.

• Some image processing functions will reduce scanner speed.

• Resolution (dpi) setting may be set too high.

• Your virus software may be scanning all TIFF or JPEG files.

• Ensure you are scanning to a local drive.

Documents are skewed during

scanning

Make sure that:

• the input tray side guides are adjusted to fit the documents being fed.

• documents are being fed perpendicular to the feed module.

• all staples and paper clips have been removed from the documents.

• the feed module, separation roller, and drive rollers are clean.

• the scanner cover is firmly closed.

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Kodak I3400 Manuel d'utilisateur Page 39